Shipping & Returns
WE ARE GLAD TO ANNOUNCE THAT WE ARE NOW ABLE TO DO FREE WORLDWIDE SHIPPING.
We ship internationally primarily with DHL or UPS (excluding India):
Standard delivery (7-12 working days) is totally Free
We cannot ship to India at this moment:
Due to bad customs services in India, we had to dismiss all shipments to India. For bulk orders, we can arrange another shipping option just contact us via ourContact form
Returns & Exchanges:
If the product does not meet your satisfaction, you can return it within 30 days of receiving your order. Please note that the refund will be for the amount you paid at the time of the transaction (not including items sold on sale or special Price) and the customer will be responsible for the shipping costs back to us.
The product should be shipped in its original packaging as you had received it.
In the unlikely event that an item is returned to us in an inappropriate condition, we may have to send it back to you.
All goods will be checked upon return.
You are responsible for the merchandise until it reaches us in the warehouse, so make sure the product is packed properly and cannot be damaged on the way.
Make sure you are using a mail service that insurer you, for the value of the items you return and get your proof of delivery.
If the tracking number is included, please make sure to send to email@example.com
Taxes and Customs Fees:
Please note that all taxes and customs fees charged by local governments are the responsibility of the customer.
Cancel or change your order:
To cancel or change an order you may contact our customer service
Our customer service is available Monday - Friday 09:00 – 20:00 (GMT+2)
After working hours you can send us an email to: firstname.lastname@example.org
Please specify the reason for the return, purchase date, and order number.